Pat Marshall, from County Durham, was cycling in Scotland when she was knocked off her bike.
Louise McGill says the comment that she had "eaten too many pies" was unhelpful and unkind.
Radio operator Michael Young from Esh Winning, prepares for Christmas Day 10,000 miles away.
Robyn Laverick says it was nerve-wracking not knowing if her parents were safe.
Ian and Trudi Ferguson were told to barricade themselves into their bathroom, their daughter says.
Liv Ashton says she did not expect to finish her collection after migraines affected her sight.
LNER says the route between Durham and Peterborough is one of the least travelled on its network.
Operator O2 says "unforeseen technical issues" are behind a month of disruption to phone signals.
Aaron Morris, 31, died following a crash in County Durham in 2022, but could have been saved.
