Council's £160k plan after waste collection issues

A council in Surrey has apologised for disruption to rubbish, recycling and food waste collections and agreed a £160,000 package of support with its contractor.

Tandridge District Council has told residents it may take time for waste collection services to recover from the disruption and said it understood people's frustration.

Additional measures agreed with waste firm Biffa include staffing support, workforce stability initiatives and an extra vehicle to help recycling collections, the council said.

The local authority said the aim was to strengthen the resilience of waste and recycling services up to April 2027.

A statement issued by the council, which covers towns including Oxted, Caterham, Lingfield and Warlingham, said: "The additional measures have only recently been agreed and it will take time for their full benefits to be felt across the service.

"In the meantime, some collections may continue to be affected as the service recovers and stabilises."

The council thanked residents for their continued patience and understanding, the statement said, adding: "The council and Biffa remain committed to restoring a reliable service and reducing the risk of future disruption."

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