Summary

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  1. 'Cheesed off' passengers and a Disney trip in peril: Travellers caught up in flight disruptionpublished at 13:25 BST

    Passengers are stood next to the flight check in desks as they look at departure screens at Glasgow Airport. TImage source, PA Media

    While the technical issue affecting the Nats system has now been fixed, passengers are facing delays and cancellations of flights.

    Here's what we've heard from some of those impacted:

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  2. 'Cracks in the Nats system are definitely showing', says aviation expertpublished at 13:13 BST

    Laura Cress
    Technology reporter

    Elaine Harding, an aviation technical expert, says today’s disruption is yet another reminder that "air traffic control is critical national aviation infrastructure" and an area where "technical resilience" really matters.

    Nats has said the fresh issues have "nothing to do with the problem" which caused major disruption earlier this month - when a software defect in part of its National Airspace System upended travel plans for thousands of passengers.

    But Harding says repeated failures in these systems will undoubtedly raise "questions" about their technical capabilities, and whether more investment is needed in them.

    "Ryanair bosses complained of large increases in Nats pricing structure over the last year but the price increases are just signs of how much modernisation is needed and the cracks in the system are definitely showing," she adds.

  3. Nats: We accept technology can and sometimes does failpublished at 13:01 BST

    In a new statement, a spokesperson for Nats says: "Any service interruption is unwanted, and something we take very seriously.

    "In the real world we accept technology can and sometimes does fail. Our job is minimising disruption where possible.

    "What isn’t acceptable is any incident where safety is compromised - this is always our first priority."

  4. 'We'll get to Disneyland, even if it's a shorter trip'published at 12:57 BST

    Paul Ward
    Reporting from Glasgow airport

    Nicole McCloskey, from Kilmarnock, with her two daughters

    Nicole McCloskey, from Kilmarnock, was due to be on a cancelled flight to Paris with her husband and daughters Aiofe and Nuala.

    Nicole tells the BBC they got a message to say the flight was delayed while they were travelling to Glasgow airport, but they only found out it had been cancelled when they arrived.

    They have rebooked another flight for this afternoon. "Fingers crossed it’s sorted in time," Nicole says.

    "We were supposed to be going for four nights and going to Disney. Even if it is a shorter trip we will get there."

    The girls say it will be worth the wait as long as they still get to meet Ariel and Rapunzel.

  5. Jet2 boss says 'urgent and accountable' action needed following Nats outagepublished at 12:47 BST

    Archie Mitchell
    Business reporter

    A jet2 plane which is silver and red flying in the skyImage source, Getty Images

    The chief executive of airline Jet2 has called for "urgent and accountable" action to bolster the UK’s air traffic control infrastructure in the wake of the latest outage.

    Steve Heapy says airlines and customers are "once again being disrupted by yet another NATS issue” and asked: "How many more failures do customers and airlines have to deal with?"

    The airline rejected the idea of further "reports and apologies" to address the issue, and said it is "counting the cost of this disruption and will be sending another bill to Nats".

  6. City of Derry airport says delays and cancellations on some servicespublished at 12:36 BST

    A spokesperson for the City of Derry airport says that there are delays on the easyJet Edinburgh service and Loganair's Heathrow service this morning.

    There are also delays expected to Ryanair's Manchester route. Separately, the spokesperson says, easyJet's Liverpool service and Logainair's Glasgow service have been cancelled.

    "We kindly advise all passengers affected to check with their airline for the latest updates on flights and contact their airline directly any queries," the spokesperson says.

    They add live updates on arrivals and departures are available on the airport website.

  7. 'It's a bit of a nightmare', says delayed passengerpublished at 12:27 BST

    Mary Litchfield
    Your Voice

    A selfie taken by a man sitting on the isle seat of a RyanAir plane. He has a moutstace and beard, while wearing an orange baseball cap. He is staring directly at the camera and has his face resting on his hand.

    Peter Allison is the director of a small independent business of whisky makers and is flying from Edinburgh to London Gatwick, before travelling to Bordeaux for a two day conference.

    But, with the delays he is going to miss his connection to Bordeaux and the first day of the conference.

    Peter tells the BBC he is hopeful of booking another flight to get to Bordeaux for tomorrow, but says "it isn't great, as a small business, we don't have the funds to spend on flights".

    His captain announced some flights had been allowed to take off, but warned they could be delayed for up to three hours.

    "Communication has been really bad, we don't really know what's happening, the updates are few and far between. We don't really know what "NATS" or "slots" are as passengers, so it's not ideal.

    "It's a bit of a nightmare."

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  8. Passengers and airlines 'deserve better', says UK airlines bodypublished at 12:18 BST

    Airlines UK, the trade body representing British airlines, says both passengers and airlines "deserve better" following the latest disruption caused by a Nats fault.

    “Yet another Nats failure is causing delays and disruption for passengers and airlines alike, and comes just days after its report into the most recent major outage," says Airiness UK boss Tim Alderslade.

    He says the UK's air traffic control system is "critical national infrastructure" and "must be resilient enough to keep people moving".

    He adds that the upcoming civil aviation bill in Parliament "must address the underlying weaknesses in the system so that these failures stop happening".

  9. Air traffic control issue causes flight disruption across UKpublished at 12:11 BST

    Jack Grey
    Live reporter

    Ryanair Boeing 737-800 aircraft taxi at Manchester Airport, Britain, January 8, 2018Image source, Reuters
    Image caption,

    Ryanair are among the airlines to criticise air traffic control operators after the latest disruption

    Dozens of flights have been delayed and some cancelled due to an air traffic control fault at the Nats Prestwick centre in Ayrshire, Scotland.

    Transport Secretary Heidi Alexander has announced the issue now been "fixed", but acknowledges it would be "deeply frustrating" for passengers after previous chaos caused by a separate Nats issue earlier this month.

    Here's what we know:

    • Several airports, some further south of Manchester, reported varying degrees of disruption to arrivals and departures
    • Nats described the fault as a "connectivity issue with part of our systems network", with disruption expected to remain while things get back up and running

    Airlines have yet again made their frustrations with the UK's air traffic controls systems clear, with Ryanair chief operations officer Neal McMahon stating that Nats boss Martin Rolfe "should resign today".

    EasyJet adds that the fresh flight disruption "once again calls into question the resilience of Nats' systems".

    Map of the UK and Ireland showing the boundary of Prestwick Centre controlled airspace in yellow. Glasgow Prestwick Airport is highlighted within the airspace area, with Edinburgh, Manchester and Belfast airports labelled nearby for reference.
  10. Luton, Gatwick and London City airport report disruptionpublished at 11:59 BST

    London City airport says it is experiencing "some disruption" following the air traffic control issue that is affecting flights primarily in Scotland, Northern Ireland and northern England.

    The airport advises passengers to check with their airlines before setting out on their journeys.

    Over at London Gatwick, a spokesperson says "a small number of flights" may face delays due to the Nats technical issues.

    "Passengers should contact their airline for the latest updates," the statement adds.

    Luton airport says "a number of domestic flights" to and from the airport have been disrupted, advising passengers to check with their airline before travelling to the airport.

  11. 'I can’t believe it’s happened again', says woman after flight disrupted for second timepublished at 11:50 BST

    Alex Emery
    Your Voice

    Becky Freeman at Bristol airport

    Becky Freeman is at Bristol airport where she's trying to get to Edinburgh for a business meeting.

    Becky says she rescheduled her flight to today after being caught up in the disruption caused by a separate air traffic control issue earlier this month.

    "I was caught up in the Nats issue earlier this month and spent nine hours at Bristol airport," she tells me.

    “I can’t believe it’s happened again. It is very frustrating and I will have to attempt the business meeting again for a third time."

    “I’m now going home but it’s chaos at Bristol airport," she adds.

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  12. Second big incident in two weeks will inflame criticism of Natspublished at 11:41 BST

    Theo Leggett
    Business correspondent

    This is the second failure at Nats, the company that looks after UK airspace, in less than a fortnight. We don’t know the details of what happened on this occasion, just that there was a technical failure at Nats’ control centre in Prestwick.

    Nats has two main centres. The first, at Swanwick in Hampshire looks after airspace in the southern part of the UK, including the approaches to Heathrow and Gatwick.

    Prestwick in Ayrshire looks after traffic across northern England, Scotland and Northern Ireland, catering for about 42% of the UK’s air traffic.

    The failure on 8 September occurred at Swanwick. A software glitch, combined with what Nats described as very specific circumstances, knocked out networks used by controllers. Nats says the latest failure was different.

    However, the fact that the UK’s air traffic control system has suffered two significant issues in a short space of time is likely to attract a great deal of criticism, and the pressure on chief executive Martin Rolfe - who insisted last week he would not resign - is only likely to mount.

  13. This is the second Nats issue this month - here's what happened last timepublished at 11:33 BST

    Flight delays set back travellers around the country earlier this month after an air traffic control failure caused by a "software defect" prompted Nats' system to produce corrupted data.

    The issue led to 2,000 cancelled flights at the UK's main airports, with hundreds of thousands of passengers impacted.

    Questions are growing over the resilience of Nats' systems, and Airlines UK, an industry body, has called for immediate compensation for costs incurred

    Separately, there are calls for Nats chief executive Martin Rolfe to resign - though he told the BBC last week that he won't step aside, calling the software defect "very, very obscure."

    "You can fly to almost anywhere from almost any airport at almost any time. If that stops, even for a moment, then you get huge disruption."

    Transport Secretary Heidi Alexander called the widespread disruption "completely unacceptable".

    In 2023, a computer shutdown over the August bank holiday weekend caused chaos for 700,000 passengers.

    There was another, smaller Nats outage in 2025, which caused 150 cancellations.

  14. Ryanair calls on Nats chief to step down after 'repeated system failures'published at 11:26 BST

    Ryanair has called on Nats chief executive Martin Rolfe to resign after claiming over 140 of its flights have been delayed and more than 25,000 Ryanair passengers are expected to be disrupted following the outage.

    Ryanair's chief operations officer, Neal McMahon, says Nats has failed to deliver "either a reliable system or an effective back-up" in the wake of repeated technical issues in August 2023 and 8 September this year.

    He claims Rolfe has presided over "repeated system failures, repeated passenger disruption and repeated failures to deliver an effective back-up system", adding that "enough is enough".

    "How many times must UK passengers suffer disruption before Martin Rolfe is replaced by somebody competent?" he adds.

    Martin Rolfe, chief executive officer of the National Air Traffic ServiceImage source, Nats
    Image caption,

    Martin Rolfe, chief executive officer of the Nats

  15. Dozens of flights cancelled across UK as more disruption expected, says Ciriumpublished at 11:20 BST

    We've received an update from aviation analytics company Cirium, which says 35 flights departing from the UK have been cancelled or did not fly so far on Monday.

    It adds that of the 3,048 flights scheduled to arrive into the UK, 37 were cancelled or did not fly.

    "If this were the end of the day...this level of cancellations is close to normal (around 1%). However, as it's early in the day, we anticipate that operational performance will degrade quickly," a spokesperson says.

  16. 'I’m cheesed off with air traffic control as it seems to be happening a lot'published at 11:10 BST

    Alex Emery
    Your Voice

    Steve Davies, 74, from Evesham, is currently stuck at Birmingham airport where he is waiting to travel with easyJet to Edinburgh with his wife Sandie.

    He says they boarded the plane but were asked to disembark after 45 minutes.

    “We are feeling tired after an early start, and quite uncertain about what is happening," he says.

    “I’m cheesed off with air traffic control as it seems to be happening a lot. It’s not easyJet’s fault."

    Steve adds that "about 20 people left the flight and have gone home because they didn’t want to wait".

    Steve Davies and partnerImage source, Steve Davies
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  17. Airports across UK report disruption as air traffic control fault fixedpublished at 10:59 BST

    While the air traffic control issue that caused disruption across parts of the UK has been fixed, delays are still expected while "things reset", the transport secretary has warned.

    Airports across the UK have reported varying degrees of disruption, they include:

    • Glasgow and Aberdeen - Arrivals and departures, primarily at Glasgow, "experiencing delays" with "further disruption expected", says operator of both airports AGS Airports
    • Manchester - Issue causing some delays, advises passengers to check with airlines before travel
    • Newcastle - Experiencing "some delays" and in contact with Nats
    • Liverpool - "Aware" of the issue and urges passengers to contact their airline
    • Bristol - Experiencing some delays and cancellations "similar to other UK airports"
    • London City - Experiencing "some disruption" and "working closely" with Nats to resolve the issue
    • Belfast City - Warns that there "will be disruption" to both arrivals and departures
  18. Nats says 'connectivity issue' in network to blame for disruptionpublished at 10:51 BST

    In another statement, Nats says they "experienced a technical issue at our Prestwick centre in Scotland" early this morning.

    "To maintain safety, air traffic regulations were applied to manage traffic demand while our engineers investigated.

    "This was a connectivity issue with part of our systems network, specific to the operation in Scotland. It is nothing to do with the problem we had earlier this month."

    A short while ago, Nats confirmed the issue was fixed and said it was working with airports to lift air traffic restrictions as quickly as they can.

    Earlier this month, 2000 flights were cancelled after a software defect, affecting hundreds of thousands of passengers.

  19. Transport secretary says systems resuming but warns there 'may be some delays'published at 10:45 BST

    Transport Secretary Heidi Alexander says engineers have "fixed the problem and systems are resuming" after a technical issue with the UK's air traffic control.

    "I know this will be deeply frustrating for passengers after the previous issue.

    "There may be some delays as things reset. Please check with your airline for updates," she adds in a post on X.

    Nats has also confirmed the issue is resolved.

    Heidi Alexander, speaking earlier this year
    Image caption,

    Heidi Alexander, speaking earlier this year

  20. Nats says technical issue now fixedpublished at 10:44 BST
    Breaking

    Nats says the issue in the Prestwick Centre is "now fixed".

    “We are working with airports and airlines to safely lift air traffic regulations as quickly as we can to minimise any further disruption," it says.

    "Passengers should still check the status of their flight with their airline. We apologise for the disruption.”