Sofa, not so good

Available for over a year

When Andrew’s two recliner sofas both started coming apart at the seams, he got little comfort from the company he had bought them from. So he enlisted the help of Jonathan Vernon-Smith. For more consumer stories, listen to the JVS show live on BBC 3CR, weekday mornings from 10am. If you have a consumer problem, email jvsshow@bbc.co.uk