Radio Ulster

When one listener’s family holiday to Moldova was grounded by a cancelled flight, she expected a refund. What she got instead was a frustrating fight with her third-party travel booking platform to recover more than £1,200. We investigate. Are you paying more than you need to keep your home warm and your lights on? We break down the ways you could cut the cost of electricity, gas and home heating oil. If you have ever struggled to fill in lengthy forms to apply for benefits - you'll understand the desire to ask for help with that process and it's understandable that you may even consider paying for that help - but it could land you in hot water and even worse damage your claim. A new campaign by the The Department for Work and Pensions is urging benefit claimants not to pay companies or individuals to complete applications. So what are the risks, and where can people get free, trusted advice? Hygiene poverty is no longer affecting just the most vulnerable. New research suggests almost 10 million people across the UK have gone without essentials like soap, shampoo and toothpaste in the past six months. We find out the factors behind this growing problem and ask what help is available? Plus Linzi hears about two local schemes helping families - the free period dignity community initiative and the cloth nappy scheme run by Belfast City Council. And as part of Book Week, could the cheapest way to enjoy your next great read be just around the corner? Daniela visits the D'Cloney Lil Library in Donaghcloney, Co. Down, where neighbours swap, share and discover books for free. #bookweekni If you've got a consumer story, problem or experience you'd like us to investigate, get in touch. Email cfb@bbc.co.uk