Yes, you can. With Live Chat, you can have a conversation with a BBC Sounds support agent to help solve any problems or answer your questions quickly. Live Chat is available every day during fixed hours.
When is Live Chat available?
We’re open between 4:15pm and midnight every day, although there will be times when we need to pop out for a quick break. When this happens the Live Chat icon will be unavailable until we’re back.
And if all our agents are engaged in conversations at the same time, the Live Chat icon won’t be displayed - we don’t want to keep you hanging around. Try again later or use the contact form to get in touch.
How do I use Live Chat?
Across the help site, just click on the Live Chat icon (on the right of the page) and you’re off! Remember, the icon will only appear between 4:15pm and midnight and when one of our agents is available.
When we don’t know the answer...
While we’ll try our best to help you and answer your questions, there will be times where we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check ourselves. When this happens, we’ll take your contact details and email you back later.
How can I get help when Live Chat isn't available?
Please contact us using our Contact Us link below if Live Chat isn’t available.
Let us know how we did!
If you do take part in a Live Chat session, please provide feedback – it takes less than a minute and will help us to improve the service.
