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<title>
BBC Internet Blog
 - 
Jonathan Richardson
</title>
<link>https://bbcstreaming.pages.dev/blogs/bbcinternet/</link>
<description>Staff from the BBC&apos;s online and technology teams talk about BBC Online, BBC iPlayer, and the BBC&apos;s digital and mobile services. The blog is reactively moderated. Posts are normally closed for comment after three months. Your host is Eliza Kessler. </description>
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<item>
	<title>Mobile Day: Thursday June 11th</title>
	<description><![CDATA[<p><img alt="mobile_phone_eighties.jpg" src="https://bbcstreaming.pages.dev/blogs/bbcinternet/img/mobile_phone_eighties.jpg" width="136" height="443" />Do you use <a href="https://bbcstreaming.pages.dev/mobile/web/">BBC Mobile</a>?</p>

<p>Next Thursday 11th June will be<a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/mobile/"> mobile </a>day on the BBC Internet blog. </p>

<p><a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/dave_lee/">Dave</a> and <a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/jonathan_richardson/">myself</a> are working with the BBC's mobile teams on a day showcasing their work, and (like BBC <a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/iplayer_day/">iPlayer day)</a> we want you, the people who use it, to get involved.</p>

<p>If there are questions you'd like answered ask them here and we'll try and answer them on the day. There'll also be a special session of questions and answers on our <a href="http://twitter.com/bbccouk">Twitter feed</a> (if you want to tweet use  a #BBCMobileDay tag).</p>

<p>We also want your photos of you using the BBC's mobile services - and the more unusual the place you access our mobile site the better. Perhaps you've checked the weather at Everest Base Camp, watched iPlayer on top of Big Ben, looked up the football scores at a cricket match, or you just enjoy using it around the home, we want to see you.</p>

<p>If you've got photos of yourself using the BBC Mobile site, or pictures of where you use BBC Mobile, post them to Flickr, tag them BBCMobileDay and next Thursday we aim to run a post with a selection of the best.</p>

<p><em>Jonathan Richardson is Content Producer, BBC Future Media & Technology</em><br />
</p>]]></description>
         <dc:creator>Jonathan Richardson 
Jonathan Richardson
</dc:creator>
	<link>https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/06/mobile_day_thursday_june_11th.html</link>
	<guid>https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/06/mobile_day_thursday_june_11th.html</guid>
	<category>mobile</category>
	<pubDate>Fri, 05 Jun 2009 15:05:12 +0000</pubDate>
</item>

<item>
	<title>Help and the BBC iPlayer messageboard</title>
	<description><![CDATA[<p>We've updated the <a href="https://bbcstreaming.pages.dev/dna/mbiplayer/">BBC iPlayer messageboard</a> to make it clearer to you what it's for and where you can get help on using BBC iPlayer.</p>

<p>We've had our searchable <a href="https://bbcstreaming.pages.dev/iplayer/help/">help site</a> with a dedicated help team to answer your questions for some time. We've also made some behind the scenes improvements, from improving the Contact Us form, to adding RSS feeds, so you can subscribe to <a href="http://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/seo/rssFeed">a feed updating you whenever we add a new FAQ</a>, or subscribe to individual FAQs for when we update them.</p>

<p><img src="https://bbcstreaming.pages.dev/blogs/bbcinternet/img/iplayerboard.jpg"></p>

<p>The BBC Internet Blog and the <a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/iplayer/">iPlayer section</a> of it have grown. We've tried to lead discussion, such as when we made major changes and <a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/04/bbc_iplayer_goes_hd_adds_highe.html">Anthony Rose wrote about them</a>.</p>

<p>So what's <a href="https://bbcstreaming.pages.dev/dna/mbiplayer">the messageboard that I host</a> for?</p>

<p>It's for you - I believe it works alongside the blogs and help site by being your place. If the help site is where we offer help and advice to you, and the blog is where we lead discussion, then the messageboard is where you lead and interact with others.</p>

<p>For some time the board has been a forum led by you so it's only right that the reorganisation not only recognises this, but makes it clear what you can expect to find there.</p>

<p>When BBC iPlayer <a href="http://news.bbc.co.uk/2/hi/technology/6922024.stm">only offered downloads for Windows XP users to registered users</a> and it was a beta product, the messageboard was ideal. However now BBC iPlayer is a mainstream service across an <a href="https://bbcstreaming.pages.dev/iplayer/where_to_get_iplayer">ever-growing list of devices</a> the board is not suitable - the amount of information needed to diagnose a problem is too great. That's why we improved the help site and made these latest changes to the board, making it clear it's more for discussion and self-help than BBC-provided help.</p>

<p>But what of the future? Well BBC iPlayer is changing all the time - keep a look out on this blog for more information - and the board will change as the improvements come in. But I think there is more we can do to get more of you involved. The commentary on the blogs and messageboards is lively, but many of the people chatting on there are the same people talking elsewhere on the net about iPlayer.</p>

<p>One of the reasons I've <a href="http://twitter.com/BBCiPlayer">started to use Twitter</a> (I know, it's "love it or hate it" to many) is, <a href="https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/05/microblogging_at_the_editorial.html">as I was told recently</a>, because the BBC wants "to be where the conversation is taking place". So what about where it's not taking place?</p>

<p>Now I've created this clear divide between the help site, blogs and the messageboard, I think it's time to start thinking about where the conversation <em>isn't</em> happening and finding out how to stimulate it and get it going, without forgetting our existing audience. That's my next goal, and one that may mean a shift into new areas. Feedback on the messageboard will of course be welcome.</p>

<p><em>Jonathan Richardson is Content Producer, BBC iPlayer, BBC Future Media & Technology</em></p>
]]></description>
         <dc:creator>Jonathan Richardson 
Jonathan Richardson
</dc:creator>
	<link>https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/06/help_and_the_bbc_iplayer_messa.html</link>
	<guid>https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/06/help_and_the_bbc_iplayer_messa.html</guid>
	<category>iPlayer</category>
	<pubDate>Thu, 04 Jun 2009 15:14:32 +0000</pubDate>
</item>

<item>
	<title>BBC iPlayer: Changes to the message board</title>
	<description><![CDATA[<p>The BBC iPlayer <a href="https://bbcstreaming.pages.dev/dna/mbiplayer">messageboard</a> is changing its layout. </p>

<p>When you consider all the past year's changes to the way BBC iPlayer works, this may not rank as the most dazzling bit of news, but for the hundreds of you who use it each month, I intend to make your life that bit easier.</p>

<p>The current board layout was last updated while iPlayer was <a href="http://news.bbc.co.uk/1/hi/technology/6916164.stm">still in its trial phase</a> and you could only get it on a Windows XP machine (if at all). Now that there are <a href="https://bbcstreaming.pages.dev/iplayer/where_to_get_iplayer">myriad ways for you to get iPlayer</a>, it's time to make it easier for you to comment.</p>

<p>In an ideal world, the BBC iPlayer <a href="http://iplayerhelp.external.bbc.co.uk/">help site</a> will have all you need - you can search for answers, we updated them regularly, and you can contact us from it. But not always. Or perhaps you just like a <a href="https://bbcstreaming.pages.dev/dna/mbiplayer/F8035762">good old chat </a>about BBC iPlayer, or have a <a href="https://bbcstreaming.pages.dev/dna/mbiplayer/F7331806">suggestion</a> for improvements.</p>

<p>From today, the board has been updated to make it easier for you to know what to post. This means clearer sections with guides telling you what we need. In return, we hope to be able to better track new problems and keep the boards up to date by getting rid of threads on programmes that are no longer available. Of course, this is no guarantee that every single message will get a response or a fix, but the tidy should make life easier for everyone.</p>

<p>The messageboard's community is a busy one, with regulars there such as The Phazer, Onslow the Cat, Egg on a Stilt, Matt and<a href="https://bbcstreaming.pages.dev/dna/mbiplayer/MP11718427"> HoneysHoney</a> just some of the many keeping the discussion up, helping others or reporting problems with us. We do track but don't always answer all your comments and hope that the changes are only improvements to the already buzzing board.</p>

<p>Head to <a href="https://bbcstreaming.pages.dev/dna/mbiplayer/">the board </a>to check out the changes.</p>

<p><em>Jonathan Richardson is Content Producer, BBC iPlayer, BBC Future Media & Technology</em><br />
</p>]]></description>
         <dc:creator>Jonathan Richardson 
Jonathan Richardson
</dc:creator>
	<link>https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/01/bbc_iplayer_changes_to_the_mes.html</link>
	<guid>https://bbcstreaming.pages.dev/blogs/bbcinternet/2009/01/bbc_iplayer_changes_to_the_mes.html</guid>
	<category>iPlayer</category>
	<pubDate>Fri, 09 Jan 2009 16:47:08 +0000</pubDate>
</item>

<item>
	<title>iPlayer Day: The daily iPlayer service meeting</title>
	<description><![CDATA[<p>Every morning the different teams responsible for getting programmes onto BBC iPlayer and monitoring audience feedback meet at 10 a.m. They discuss any issues (for example raised on the iPlayer messageboard), work out how to get them fixed and how to respond to users. </p>

<p><a href="http://www.flickr.com/photos/bbccouk/3102478274/" title="meeting by bbccouk, on Flickr"><img src="http://farm4.static.flickr.com/3185/3102478274_c034a16588_o.jpg" width="430" height="285" alt="meeting" /></a></p>

<p>The meeting moves around a bit but today took place in the Hendrix meeting room in the Broadcast Centre.</p>

<p><em>Jonathan Richardson is Content Producer, BBC iPlayer, BBC Future Media & Technology</em></p>

<p>In the video below Jonathan talks about audience feedback.</p>

<div id="emp_jonathan" class="player" style="margin-left:40px"> <p>In order to see this content you need to have both <a href="https://bbcstreaming.pages.dev/webwise/askbruce/articles/browse/java_1.shtml" title="BBC Webwise article about enabling javascript">Javascript</a> enabled and <a href="https://bbcstreaming.pages.dev/webwise/askbruce/articles/download/howdoidownloadflashplayer_1.shtml" title="BBC Webwise article about downloading">Flash</a> installed. Visit <a href="https://bbcstreaming.pages.dev/webwise/">BBC&nbsp;Webwise</a> for full instructions</p> </div> <script type="text/javascript">
  var emp = new bbc.Emp();
  emp.setWidth("400");
  emp.setHeight("260");
  emp.setDomId("emp_jonathan");
  emp.setPlaylist("https://bbcstreaming.pages.dev/emp/iplayerday/jonathan.xml");
  emp.write();
</script> 
]]></description>
         <dc:creator>Jonathan Richardson 
Jonathan Richardson
</dc:creator>
	<link>https://bbcstreaming.pages.dev/blogs/bbcinternet/2008/12/iplayer_day_10am_the_daily_ipl.html</link>
	<guid>https://bbcstreaming.pages.dev/blogs/bbcinternet/2008/12/iplayer_day_10am_the_daily_ipl.html</guid>
	<category>iPlayer</category>
	<pubDate>Fri, 12 Dec 2008 11:40:28 +0000</pubDate>
</item>


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